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BLUECORE Technology Company Privacy Policy

BLUECORE Technology Company provides a Privacy Policy to help our valued customers understand:

• Data related to you that BLUECORE collects.
• Methods of data collection.
• Data retention periods.
• The purposes for which data is used.

Thank you for trusting BLUECORE by accessing, using, and sharing information with us. Therefore, BLUECORE commits to safeguarding the information, rights, and responsibilities of users. The information and contact methods are outlined in this policy.

The Privacy Policy is applicable once you agree to the terms set by BLUECORE when visiting our website.

BLUECORE's Privacy Policy may be amended, supplemented, and updated with new content to better align with reality. We encourage you to regularly check for your own rights.

Information BLUECORE collects when you access and log in to BLUECORE may also be obtained from our partners and may be linked to your social media account. When information is linked to a social media account, we will treat that information as personal data.

Data Processing Policy

In addition to this Privacy Policy, we have a dedicated Data Processing Policy that outlines the specific methods and procedures we use to process your data. Please visit our Data Processing Policy for a comprehensive understanding of how we handle your data.

Compliance with Google API Services User Data Policy

Bluecore is committed to ensuring the privacy and security of our users' data. In accordance with Google's Limited Use requirements, we adhere to the Google API Services User Data Policy.

This means that any information received from Google APIs by Bluecore is used and transferred in strict compliance with the Google API Services User Data Policy, including its Limited Use requirements. We take this commitment seriously to protect your data and ensure its responsible handling.

Meta Platform Data

Where a customer chooses to connect their Meta (Facebook) advertising account to Bluecore, we receive data from Meta Platforms through the Meta Marketing API. This includes the Meta user ID and display name of the authorizing user, an access token, Business Manager and ad account identifiers, and aggregated advertising performance metrics.

Our access is read-only. Bluecore does not create, modify, pause or delete any advertisement, campaign, audience or Page content.

We use Meta Platform Data solely to produce analytics and reporting for the customer who authorized the connection — specifically to combine advertising spend with that customer's own sales data in order to calculate return on ad spend and cost per order. We do not use it for advertising or targeting purposes, we do not combine it with data from other customers, and we do not sell, license or otherwise transfer it to any third party for their own purposes.

Meta Platform Data is stored within the customer's own isolated data warehouse. Customers may request deletion at any time — see our Data Deletion Instructions.

Data Related to Customers

BLUECORE collects data to provide better services for all users, from basic information to more complex information such as:

• Customer's personal information: Name, phone number, email, address, etc.
• Blogs you are interested in on our website.
• How you came to our website.

Methods of Data Collection

BLUECORE collects information through the following methods:

• Personal information provided by users.
• Information collected from website access and support consultation.
• Device information.
• Log information.
• Location information.
• Local storage.
• Cookies and similar technologies.

Data Retention

We retain personal data for as long as the customer maintains an active service relationship with Bluecore, and delete it within 90 days of the relationship ending, unless a longer period is required by Vietnamese law (for example, accounting and invoicing records).

Meta Platform Data is deleted within 30 days of a deletion request, or within 90 days of the customer's service relationship ending, whichever comes first. Access tokens are invalidated immediately when a customer disconnects their account.

Purposes of Data Collection

• Providing BLUECORE's products/features/services.
• Improving user experience through user feedback.
• Helping you share information more easily.
• Remembering user information so it does not have to be re-entered during access or the next visit.

Information We Share

We do not share personal information with companies, organizations, and individuals outside of BLUECORE unless the following circumstances apply:

With your consent: We will share personal information with companies, organizations, or individuals outside of BLUECORE when we have your consent to do so. We require optional consent to share any sensitive personal information.

For legal reasons: We will share personal information with companies, organizations, or individuals outside of BLUECORE if necessary for the following reasons:

• To comply with current laws, regulations, and enforceable government requests.
• To enforce applicable Terms of Service, including investigating potential violations.
• To detect, prevent, or otherwise address fraud, security, or technical issues.
• To protect the rights, property, or safety of BLUECORE, BLUECORE's users, or the public as required or permitted by law.

Service Providers

Bluecore engages the following service providers, who process data on our behalf and under our instructions in order to operate the service:

These providers may not use the data for their own purposes. We update this list when our infrastructure changes.

Support for Handling Complaints Related to Customer Personal Information

Users have the right to submit complaints about issues related to personal information on BLUECORE's website to the Administration Board at:

BLUECORE Technology Company Limited — Email: bluecore@bluecore.vn — Address: Tầng 5, Tòa nhà Y12 Hồng Lĩnh, Phường Hòa Hưng, Thành phố Hồ Chí Minh, Việt Nam — Phone: 0934227049

Upon receiving a complaint, the website's Administration Board immediately takes responsibility for reviewing the user's complaint, the causes, and finding a resolution.